Terms and Conditions of Sale (T&Cs) and Booking Conditions

1. Scope of application

These general terms and conditions govern the contractual relationship between:

Domaine de Mont-Renaud Sàrl
Route du Mont-Renaud 21, 2926 Boncourt, Switzerland
(hereinafter: “the Hotel”)

and the customer (hereinafter: “the Guest”).

They apply to all reservations made directly or indirectly with the Hotel.

Any specific conditions agreed in writing shall prevail over these General Terms and Conditions.

2. Conclusion of the contract

The contract is concluded upon acceptance of the reservation by the Hotel (written confirmation by email or other means).

Reservations made via third-party platforms are also subject to these Terms and Conditions, unless otherwise stated by those platforms.

3. Services

Hotel services are determined by the reservation confirmation.

Additional services (breakfast, parking, spa, etc.) are only included if expressly stated.

4. Prices

Prices are indicated in Swiss francs (CHF) and generally include VAT.

Unless otherwise stated, the following are not included:

tourist tax
additional services

The Hotel may adjust its prices at any time. The applicable price is the one confirmed at the time of booking.

5. Payment terms

The Hotel is entitled to request:

a credit card guarantee
a deposit
advance payment

Accepted payment methods:

major credit cards
cash (CHF)

The Hotel may perform a pre-authorisation on the Guest’s credit card.

In case of non-payment, the Hotel may refuse to provide the service.

6. Cancellation, modification and no-show

6.1 General principle

Cancellation conditions depend on the booked rate.

6.2 Standard conditions (example)

Free cancellation up to 48 hours before arrival
Late cancellation: charge of 1 to 3 nights
No-show: 100% of the stay or minimum 1 night charged

6.3 Special offers

Non-refundable rates:

cannot be modified or cancelled
are fully payable

6.4 Early departure

In case of early departure, the full reserved stay may be charged.

7. Arrival and departure

Check-in: from 3:00 PM
Check-out: until 11:00 AM

For arrivals after 9:00 PM, the Guest must inform the Hotel in advance.

Otherwise, the room may be reallocated.

8. Room usage

Rooms may only be occupied by the agreed number of persons.

Any non-compliant use may result in:

additional charges
immediate termination of the contract

9. Guest obligations

The Guest agrees to:

respect the facilities
avoid any disturbance
comply with internal house rules
The Guest is liable for any damage caused by themselves or accompanying persons.

10. Hotel liability

Within the limits of Swiss law:

The Hotel’s liability is limited to damages caused intentionally or by gross negligence
The Hotel declines any liability for:
personal belongings not stored securely,
actions of third parties,
force majeure events

Swiss statutory provisions regarding hotel liability remain reserved.

11. Pets

Pets are allowed under conditions and may be subject to an additional fee.

12. Force majeure

In case of force majeure (natural disaster, pandemic, administrative decision, etc.), the Hotel may:

cancel or modify the reservation without compensation.

13. Data protection

Personal data is processed in accordance with Swiss data protection law (FADP).

It is used exclusively for:

reservation management
customer relations

The Guest may exercise their rights by contacting: info@hotel-ours.ch

14. Gift vouchers

Gift vouchers:

are valid for 24 months
are non-refundable
must be used subject to availability

15. Applicable law and jurisdiction

Swiss law applies.

The place of jurisdiction is the Hotel’s registered office: Boncourt.

16. Severability clause

If any provision of these Terms is invalid, the remaining provisions shall remain in force.

17. Acceptance

Any reservation implies full acceptance of these Terms and Conditions.

Specific Terms – Seminars, Groups and Events

18. Scope of application (groups and seminars)

These provisions apply to:

any booking of more than 4 rooms
any event (seminar, conference, banquet, wedding, etc.)

(hereinafter: “the Group” or “the Event”)

They supplement the general Terms and Conditions.

19. Booking and confirmation

Any group or seminar request is subject to:

a written offer
a signed confirmation by the Client

The reservation becomes binding upon receipt of:

the signed confirmation
and/or a deposit

The Hotel may set an option deadline after which the spaces are released.

20. Deposit and payment terms

Unless otherwise agreed:

30% to 50% upon confirmation
final balance payable no later than 10 days after the event

The Hotel may request:

a bank guarantee
or a credit card guarantee

In case of late payment, the Hotel may cancel the reservation.

21. Number of participants

The Client must provide:

an estimated number at the time of booking
a final number no later than 7 days before the event

This number will serve as the basis for invoicing.

Tolerance

A variation of ±10% is generally accepted without major changes.

22. Cancellation – groups and seminars

22.1 Principle

Any cancellation must be made in writing.

22.2 Standard conditions

In case of cancellation, the following fees may apply:

More than 180 days before the event: Deposit refunded, minus administrative fees
Between 179 and 90 days: Deposit retained by the Estate
Less than 89 days: 100% of the contractual amount is due

These percentages apply to:

full estate privatisation
reserved rooms

23. Reduction in numbers (attrition)

Any reduction in participant numbers is considered a partial cancellation.

Charges may apply according to the above conditions.

24. Room allocation

Rooms are made available according to the agreed schedule.

Any overrun may result in additional charges.

The Hotel reserves the right:

to change the assigned room if necessary
while ensuring an equivalent standard of service

25. Catering and beverages

Catering services must be confirmed in advance.

all food and beverages are exclusively provided by the Hotel
no external catering is permitted

26. Technical equipment

The Hotel provides:

the agreed equipment (projector, screen, sound system, etc.)

The Client is responsible for:

equipment brought in by them
its installation (unless otherwise agreed)

Any damage will be charged.

27. Accommodation (groups)

A nominative list of participants must be provided before arrival.

Unused rooms may be charged according to the cancellation conditions.

28. Liability and insurance